5.1 10 Key Principles of Student Relations

Successful Moo Duk Kwan Studio Ownership

5.1 10 Key Principles of Student Relations

By continually repeating these 10 principles on a daily basis you will strengthen the student/teacher relationship and establish a reputation of trust and caring:

1. The student/customer is never an interruption.

2. Greet every student/customer with a smile. Make it meaningful!

3. Call students/customers by name. His/her name is the most important word in their language.

4. Remember, whoever talks to the student/customer is the face of Soo Bahk Do® and your studio.

5. Be a good listener. Avoid arguing and try to find common ground to agree on.

6. Never say “I don’t know.” Try – “That’s a good question. Let me see if I can’t find an answer for you.”

7. The student pays for you to have a “Livelihood”.

8. Be positive. Use positive words.

9. Brighten each student’s day. They may need a lift up and are going through a bad day.

10. Always go the extra mile. Do more than the student/customer expects.

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